I have just received a reply from Bullguard after querying some comments left on the main article page and they say their system is working.
One issue which could be affecting some users is that if you have previously had a trial of Bullguard then it will not be possible to activate a free one year license on the same machine. This is standard practise for most commercial vendors otherwise people would just use one trial after another.
To any new users experiencing problems I suggest that you contact Bullguard support direct from the GUI link in your program because it is only by being connected directly to your machine that they can see what might or might not have gone wrong with the process in your particular case.
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Knows nothing and cares even less
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