Gizmos Needs You

Gizmo's Freeware is Recruiting

 We are looking for people with skills or interest in the following areas:
 -  Mobile Platform App Reviews for Android and iOS
 -  Windows, Mac and Linux software reviews       Interested? Click here

                  

 

Logmein vs Team Viewer. Some First Hand Experience.

I've recently been using LogMeIn (www.logmein.com) in order to gain access to a remote PC.  Although the paid-for LogMeIn service is not cheap, it does offer a host of features including performance monitoring of the remote system.  But for basic remote access, ie the ability to connect remotely over the internet to a Windows computer as though you were sitting in front of it, the basic service is totally free for unlimited use. And for various reasons I've been using it for many hours a week over the past few months.

As you may well know, if you're interested in remote access to a computer, there's another major player in the market, in the name of Team Viewer.  TeamViewer is free for non-commercial use, so I recently spent some time investigating whether I should be replacing LogMeIn with TeamViewer.

My findings can be summarized in just a couple of points.

Firstly, I found TeamViewer to be slower than LogMeIn.  Using the remote PC from home via TeamViewer led to a much more sluggish experience than using the same machine with LogMeIn.  Your own results may vary, of course, but that's what I happened to find.

Secondly, TeamViewer does score one hit over LogMeIn, in that it offers a very useful feature that LogMeIn doesn't.  With LogMeIn, you can remotely log into a computer and use it, but anyone who happens to be sitting at the remote computer will see nothing on the screen.  They can't follow the action, and they certainly can't join in by typing or moving their mouse.  At least, not with the free version.  With TeamViewer, on the other hand, this is included as standard, and so if you qualify for a non-commercial usage licence then you have this remote support and assistance facility at your disposal for no charge.

Personally, I don't need (and mostly don't want) anyone else to be able to view my remote session, so for now I'm sticking with LogMeIn.  But both programs have their strengths, so if you're looking for a remote access solution it's definitely worth checking out both www.logmein.com and www.teamviewer.com.

 

Share this
2.75
Average: 2.8 (32 votes)
Your rating: None

Comments

by sbruce45 on 18. December 2013 - 14:08  (113030)

It's been a long time since this discussion took place, but I'll add my comments anyway. I use logmein but I tried team viewer a year or so ago. I didn't like team viewer because it required the program to be running on the host system. That meant it was in the taskbar and someone using that system could easily close it. With logmein, it is just a service, so no one on the host system is aware it is there, and so it will always be available.

by crombierob on 11. July 2013 - 6:10  (109115)

Whilst awaiting an answer (which choice will give the largest display), I installed the FF plugin.
I have logged in.
There is a flippin wide toolbar on the left, using up screen space.
And I cannot appear to get the FF Tab to go Full screen, so that means the FF Toolbars are also grabbing space.
Are we limited to this smaller view of the remote PC desktop ?
If that is the case, I am not sure how my friend will react, but I would hate to be limited to such a smaller view.

"Surely they can't be serious" (Airplane),
Rob

by crombierob on 11. July 2013 - 5:31  (109113)

I wonder if someone can give me a quick help.

My friend now wishes to try the free LogMeIn.
The instructions appear pretty thin.
I have installed it in his main desktop PC.
I am attempting to log in from one of my PCs.
Their web page is asking me do I wish to install their FireFox plugin.
And if I don't, it will use something (Java based)
- Is the non plugin option still using the browser ?
- Is there a 3rd option where one does not use the browser (Like TeamViewer which is independent of any browser) ?
- Which of those choices should I use to get the largest display ?

Thanks,
Rob

PS It starts in Pro mode (it did not ask me).
I would like to turn that off, so there is no confusion when the trial ends.

by crombierob on 14. April 2013 - 14:58  (107082)

A friend has asked me to find an alternative to Teamviewer, as the Teamviewer display appears to be smaller than it should (could) be.
I have heard that logmein has a better display.
But I have also heard that the free version is not as good as the paid version (in regards to view size) as it will not go full screen (it shows it in a window instead).
Is that true ?
Rob
PS Suggestions for other free alternatives (with bigger view) would be appreciated.

by rob.schifreen on 19. April 2013 - 19:40  (107203)

Not true. I use the free version of logmein and it works full-screen if you wish.

Rob

by crombierob on 19. April 2013 - 22:04  (107208)

Thanks for that info.
I have been up all night trying to help my friend get TeamViewer manageable.
You have given me heart(confidence) to try logmein.
Regards,
Rob

by crombierob on 14. April 2013 - 15:06  (107084)

PPS The other disadvantage (for some) is the free version of logmein lacks file transfer.
You could use a file sharing service to get around that limitation.

[Moderator's note: Referral link removed, and also an unnecessary promotion of a storage site. Not allowed. Keep things on topic please.]

by Anupam on 14. April 2013 - 15:02  (107083)

Sorry, but any posting about commercial version will not be allowed here, even its compared with the free version. This can easily be found on the LogMeIn site, or on any other site.

by crombierob on 14. April 2013 - 15:09  (107085)

I was not recommending the commercial version.
I was just saying that the recommendation that I had received (that it had a better display), appears not to apply to the free version.
And I am seeking feedback from anyone who uses the free version, as to whether the view is limited.

by Consultant77 on 4. April 2013 - 16:40  (106822)

I know this is a late addition to this thread, but I thought I'd add my 2 cents, as I use LogMeIn hundreds of times a day for work, and TeamViewer several times a day to connect to my home computer (and vice versa). Both have different strengths. The previous poster brought up the fact that you need to create an account for LogMeIn. Well, yes, that's how you connect to remote computers with LogMeIn. You browse to LogMeIn.com on any computer on the planet that has an Internet connection, log into your (free) account and then access the computers associated with your account. Advantage: access remote computers from anywhere on earth on just about any hardware with an Internet connection.

However, when I want extremely stable remote access with file transfer capability, I use TeamViewer. I've forgotten I even had TeamViewer open and came back the next day, and it was still connected! That's stable. LogMeIn is nowwhere near that stable - sometimes it will disconnect for no apparent reason in one session. It also has built-in timers, which will disconnect you after a certain period of inactivity.

File transfer is also something I use quite often, and could not do without, between my work and home computers. Rather than opening a new email, attaching documents, mailing it to myself and opening and downloading them on my home computer, I can just zip them right to my home desktop with TeamViewer.

Both are equally as fast, in my experience. It depends a lot on both Internet connections.

Logmein is easier to install, in my opinion, which can be nice. TeamViewer isn't that easy. However, once it is installed, TeamViewer can't be beat for convenience (once it's configured) - open it up, double-click your remote computer and you're on.

Bottom line; It really depends upon what you want your remote access to do for you.

by crombierob on 20. April 2013 - 16:00  (107229)

You said -
"It also has built-in timers, which will disconnect you after a certain period of inactivity."
My friend is going away for 10 days, and wishes to run logmein on his PC (desktop), and leave it running.
He will have his laptop with him, and wishes to remote in to the desktop PC, to handle emails. (His ISP/Email-Provider won't let him send emails from his laptop, when the Dongle and service he may be using is not one that it recognizes.) Thus he will remote in to view and send emails.
Your comment about disconnecting after a period of inactivity, might mean that he cannot connect after that happens.
Is there any possibility of that happening ?

by rob.schifreen on 21. April 2013 - 10:41  (107237)

It's a good idea to check the timeout settings in Logmein, but my experience is that, by default, once the server is running it will run forever. However, once you CONNECT to the server, you may find that it logs you out after a while. But in this case you simply re-connect.

The only thing to be very careful of, is that you don't accidentally shut down the desktop PC that's running the server, instead of merely logging off. Otherwise someone will have to turn it back on before you can reconnect.

by crombierob on 21. April 2013 - 12:31  (107239)

Thanks for info.
I worked my way through the options whilst installing, and came across a place to set the timeout (just in case I get nervous).
Info for others, it installs the Pro (30 day trial), but you can go to the web site and switch to free.

I was assuming that it could double for the program the person remoting in would use, thus showing a proper window, and not just say a web page.
I have not stumbled across what the person remoting in is meant to use (if he wants a program to view with.
Could you elaborate on that for me ?
Thanks,
Rob

by blm opus (not verified) on 14. November 2012 - 18:36  (102321)

At initial boot, or a reboot, is it possible to work with LogMeIn? I want to be able to reboot the remote PC and have it accessible when it is at the login screen. I saw where I could set up something to auto login at reboot, but I don't like this as it stores userid and password in the registry as plain text.

by rob.schifreen on 21. April 2013 - 10:42  (107238)

Yes, the logmein program on the host PC runs as a service, which means you don't need to be logged in to connect to it. If the machine is turned on, that's good enough. And if you restart the machine remotely, you can then connect back into it once it has started up. I do that all the time, with the free version of logmein.

by CyberRax (not verified) on 11. October 2012 - 18:34  (100653)

LogMeIn's speed most likely comes from the display mirror driver that it installs. Through that it avoids the slow copying that screen grabbing normally requires. Don't recall teamViewer (atleast the free version) installing something like that (unless it does it at runtime).
Also LMI offers several different solutions for the client part - Firefox plugin, ActiveX plugin for IE, Java, and if this all fails then as updating JPEG picture. Which is pretty cool...

by NuLL.n.VoiD (not verified) on 10. September 2012 - 21:45  (99070)

TeamViewer has a MAJOR advantage for the casual user (managing a few friends and family). TeamViewer has an Android and iOS version that is also free. LogMeIn charges for the same functionality. That's not pocket change for a mobile app. The mobile versions work great on a tablet too. When LogMeIn debuted its mobile version, I jumped on it but it was terrible. They promised it would be better as soo as you bought the final version 1.0. Sorry, I'd like to try before I buy. With TeamViewer, I wasn't forced to make the choice. It's free in all forms unless you are using it for commercial/business purposes. I saw where there was a speed comparison in an earlier post. I've found that Teamviewer's speed to be comparable with only the connection being the deciding factor.

by silvanet (not verified) on 28. July 2012 - 4:34  (96751)

You say you've been using LogMeIn for a long time? Your statement "With LogMeIn, you can remotely log into a computer and use it, but anyone who happens to be sitting at the remote computer will see nothing on the screen." is outrageously WRONG. I assure you that the free version does have the feature you think is missing. Do a little more homework before you publish. That's insane. Your statement is confusing. First of all, let's get the terminology straight. The remote computer is the one logging in. The computer being controlled is the host computer. Anybody sitting at the "host" computer can definitely see every keystroke you perform from the remote, and they can interact with you. All of this is in the free version. I'm sure that's what you meant because the notion that the person sitting at the remote computer seeing nothing is totally ridiculous. Regardless of your confused terminology, you are just dead wrong. You obviously haven't been using it for as long as you claim.

by rob.schifreen on 29. July 2012 - 14:08  (96836)

OK. I confess. I think you are right. I've been using so many such systems recently that I got confused. With Logmein you can indeed watch the remote user, when you're sat at your PC.

Sorry. Put it down to brain fade. I've had an "interesting" week, technology-wise.

by Eaglesurfing (not verified) on 22. July 2012 - 12:27  (96507)

Hey Rob... I have tried them all. Some are still around. I have use TeamViewer for years. I need something that had a simple stand alone program log on client. This one does not require nothing but putting it on the desktop and tell it to run when clicked on. No installing or having a hard time find it because I ask them to put it their desktop.

I have now been testing it on using it on laptop that is using Ubuntu and it works just fine. Does LogMeIn have that same option? I do not know about their Linux option.

When it comes to speed, I find no difference but I have not used a stopwatch to find out how many seconds there is between the two. It will always come down to how fast is their internet and computer is.

[edit] Discussion of commercial features removed.

by Klink (not verified) on 16. July 2012 - 16:29  (96282)

I prefer to have the file transfer feature so I have to give Teamviewer a +1 for having this in their non-commercial version. I've just found that useful in a few situations I've been in and using something like dropbox on top of Logmein is cumbersome. I'm also using ScreenConnect for work- its nice to have all the functionality.

by Dietmar (not verified) on 16. July 2012 - 14:47  (96275)

I've been using Logmein Free since it first came out - must be close to 10 years now. I use it on family and friend's computers and the machines remain to be operable from both ends at all times. Great for demonstrating and teaching - beside trouble shooting of course.

by karl (not verified) on 16. July 2012 - 14:04  (96273)

Jim - You create a Logmein account because it's browser based and secured with encryption. You log in to their site and manage systems, start a remote session, etc. It's a benefit to not have to carry a thumbdrive or laptop. Via any browser I can manage all the systems in my account, even when traveling.

by grimbles on 16. July 2012 - 23:55  (96306)

Cheers Karl. I should have actually realized that but didn't :)

Thanks mate.

by MouseMan (not verified) on 18. July 2012 - 6:34  (96347)

Teamviewer also offers a browser based connection.

I personally use Teamviewer and "LogMeIn Free".
On some sites I also use Microsoft RDP or UtraVNC.
They all have their own advantages. The last 2 require port forwarding on the site's router unless a repeater or RDP gateway is used.

Of course for permanent access, the ability to save connections with TeamViewer and LogMeIn free are great time-savers.

My opinion is based on "horses for courses" but TeamViewer wins by a nose.

[edit] commercial references removed.

by John Newmarch (not verified) on 16. July 2012 - 6:57  (96255)

I don't know if it is the result of generally low networking speeds here in South Africa, but I switched from LogMeIn to Team Viewer precisely because it is so much faster. However I have found that Microsoft's Remote Desktop is by far the fastest, the downside being that it cannot be used with some versions of Windows.

It would be interesting to hear other experiences with the speed of these three approaches, especially where there are slow network links involved.

by Ht on 16. July 2012 - 4:04  (96240)

I have been using Logmein for several years now and have been very happy with it. It has an option to turn on or off the target PC's monitor, at will. I use it to blank-out the target PC at work but turn it on when helping to troubleshoot issues with family members. It becomes very collaborative as both can see and use the keyboard & the mouse (Which, by the way, may also be disabled if desired). My only issue with Logmein is that the free version does not allow file transfers between the PCs, which can become a bit cumbersome, otherwise it's been a solid product for my needs.

by sp91 (not verified) on 16. July 2012 - 0:40  (96232)

"Secondly, TeamViewer does score one hit over LogMeIn, in that it offers a very useful feature that LogMeIn doesn't. With LogMeIn, you can remotely log into a computer and use it, but anyone who happens to be sitting at the remote computer will see nothing on the screen. They can't follow the action, and they certainly can't join in by typing or moving their mouse. At least, not with the free version."

Rob- Actually you can do that even with the free version. Just make sure that the "blank screen" option is not selected and a person sitting at the remote host ( the one being controlled ) can see everything and even move his/her mouse and type like normal. LogMeIn FTW!

by grimbles on 16. July 2012 - 0:13  (96229)

Rob - I've had zero experience with LogMeIn myself so I'm not making comparisons, but I will tell you a couple of the main reasons I have stuck with TeamViewer and not looked elsewhere:

Firstly, and predominantly, TeamViewer free is available in a portable version.
Secondly, TeamViewer includes a small simple client edition called QuickSupport (also portable and also free) - "Simple and small customer module, runs immediately without installation and does not require administrative rights - optimized for instant support"

After reading your report I went to the LogMeIn site and was going to download the free edition for a look see. After clicking on the download button I was asked to fill out a form and create an account... no thanks. There is no such requirement associated with TeamViewer.

Cheers... Jim