How to Report Malware or False Positives to Multiple Antivirus Vendors

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This article contains a list of every respectable Windows anti-malware vendor, with a signature based product, that I am aware of. Thus this list, in addition to showing you how to easily submit malware or false positives to all of them, also serves as a reference for anti-malware products which are confirmed to be legitimate. That said, I make no statement as to whether any particular anti-malware vendor is good at detecting malware. Some of the vendors in this list are very good and others are nearly worthless. This is not the place to discuss this. By submitting malware to all of them you can help protect nearly all internet users, regardless of which product they choose to use for protection.

 

Also, it would really help if you could rate this article. In addition, for those of you who are knowledgeable about anti-malware vendors, if you do find something wrong, whether it be a missing vendor, incorrect information, missing information, etc..., please read the section about How You Can Help. I really need everyone's help in order to improve and maintain this article.

 

Recent Changelog:

11/22/2014-Added XVirus to the list

11/24/2014-Removed online submission link for submitting false positives to Digital Defender as it was no longer working

11/30/2015-Added English submission links for Qihoo

 

Index

1. How To Easily Prepare To Submit The Samples

    A) Make Sure Email Client Is Set Up Properly

    B) Put Samples In Compressed Files

2. Easily Submit Malware To All Vendors

3. Criteria Used For The List

4. List Of All Vendors

5. How You Can Help

 

1. How To Easily Prepare To Submit The Samples

 
A) Make Sure Email Client Is Set Up Properly

To follow the advice in this article you will need to have an email client, such as Thunderbird or Hotmail/Live/Outlook, set up and configured. If you have not already set this up, please do so now. For instructions on how to set up Outlook please see this page and for instructions on how to set up Thunderbird please see this page.

 

You will also have to be using an email services which has been confirmed to work for this process. The only one which I am currently aware of is AOL.

By the way, I have confirmed that GmailYahooHotmailGMXFastMail, and Shortmail do not work.

 

In terms of the ones which do work, please note that sometimes they will force you to answer a puzzle, to prove that you're human, or even to change your password. This is because it seems like what you're doing constitutes unusual account activity. This is not really a problem. I'm just letting you know ahead of time so you're not surprised.

 

B) Put Samples In Compressed Files

If you're planning on submitting a suspicious file, or multiple files, for analysis, the easiest way to do this is to install a program called 7-Zip. It can be downloaded from this page. Once it's installed right click on the sample you would like to submit and select "7-Zip". If you are submitting multiple samples then highlight then all and then right click on them. Then choose "7-Zip". Submitting multiple samples at once can save you a lot of time if you have a lot of samples to submit. However, I would suggest that you do not submit more than 5 at a time as some vendors will begin to reject these.

 

After selecting "7-Zip", in the list that appears, select the option to "Add to archive...".  It will open up a window as shown in the picture to the right. Then, in the options for "Archive format" make sure it is set to zip. Then enter in 'infected' as the password. Do not include the quotes. Then select ok.

 

After this is done, in order to submit it to many of the remaining vendors, once again follow exactly the same steps only this time change the "Archive format" to 7z. Then put in the same password and select OK. Now you should have the samples by themselves, a password protected zip file, and a password protected 7z file.

 

2. Easily Submit Malware To All Vendors

 

One of the main purposes of this article is to make it as easy as possible for anyone who comes across malware to submit it to all security vendors in as few steps as possible. Also, don't worry about duplicate submissions. This has been taken care of for this list.

 

You can submit the password protected zip file by clicking on this link. (Attach zip file after email client opens and then click send)-Webmail users should right click on it and choose to save the email addresses. Then paste them in the contact line of your email.

You can submit the password protected 7z file by clicking on this link. (Attach 7z file after email client opens and then click send)-Webmail users should right click on it and choose to save the email addresses. Then paste them in the contact line of your email.

 

If the email is not delivered correctly please see my comments in section A1 to make sure that you are not using one of the email services which do not work with this list.

At this point you've submitted the sample to all vendors below marked with a mail. This does include most of them. Also, if a message failed to be delivered to one or more of the vendors, which does happen sometimes, you can manually submit it to them below if you like. Also, if you wish, you can submit the sample to the rest of the vendors who have submission information. Each of these vendors is marked with a However, this will be much more time consuming as you will have to manually submit the sample to each vendor individually. Note that for online forms, unless instructed otherwise, you should upload the file directly and not in a compressed file.

 

3. Criteria Used For The List

 

My only criteria for adding vendors to this list are that they have to have their own website, which must provide contact information. Also, the vendor must have a signature based anti-malware product, not have a bad reputation, and their main site cannot be rated orange or red by Web Of Trust - which is a criterion imposed by techsupportalert and is non-negotiable.

 

If, in the list, I say that I have confirmed something, that means that I have either been provided that information directly from the vendor or from some other official source with connections to the vendor. I've already run across some occasions where, for example, the website indicates there is not a particular submission option, but their support tells me that there is. Thus, you can rest assured that if I say that something is confirmed to not exist, that information is trustworthy. The only way it can be incorrect is if the vendor now provides a particular submission option which they previously did not.

 

4. List Of All Vendors

 

Unless otherwise noted, when submitting a sample via an online form you should upload the file directly and not in a compressed file. Also, unless otherwise noted, submissions by email should be put in a password protected zip file. Just click on the link for the vendor you wish to submit it to and it will automatically fill the necessary details into your default email client. Then all you need to do is attach the zip file and click send. For any cases where the vendors require different steps they are clearly noted.

 

The symbol mail denotes vendors who are included in the mailing lists in the previous section. You've already submitted the samples to them.

The symbol denotes vendors who do not have an email address for submission but do have some alternate options for submitting samples.

The symbol  denotes vendors who use the signatures of other vendors. Thus you don't need to submit samples to them directly.

If a vendor is unmarked this indicates that I currently have no information about how to submit malware to them.

An "*" means that there is incomplete information. If you have any information your assistance would be greatly appreciated.

 

To jump to the relevant section of the list please click on the letter that the vendor you're interested in begins with. The vendors are arranged alphabetically.

A, B, C, D, E, F, G, H, I, K, L, M, NP, Q, R, S, T, UV, W, XZ

Please note that some products are known by multiple names. Thus, if you are having trouble finding a particular vendor, or product, it will likely be very helpful to search for them using ctrl-f.

 

Vendor Submit Malware   Submit False Positives

mailAegisLab

HomePage

Online Malware Submission

or

Report Malware via Email

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email

Agnitum/Outpost

HomePage

unofficial Forum

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

I have confirmed that there is no email address for submitting false positives

mailAhnLab

HomePage

Registered users can report malware via the options on this page

or

anyone can Report Malware via Email

 

Registered users can report false positives via the options on this page

or

anyone can Report False Positive via Email

mail*Antiy

HomePage

The online malware submission form linked to on their site does not currently work.

Report Malware via Email (attach password protected 7z file)

 

I have found no online false positive submission form

Report False Positive via Email

mailArcaVir/arcabit

HomePage (Polish)

Report Malware via Email (attach password protected 7z file)

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email (attach password protected 7z file)

Ashampoo

HomePage

Submit malware to Emsisoft and Bitdefender as Ashampoo uses the same signatures

 

Submit false positives to Emsisoft and Bitdefender as Ashampoo uses the same signatures

Auslogics

HomePage

Submit malware to BitDefender as Auslogics uses the same signatures

 

Submit false positives to BitDefender as Auslogics uses the same signatures

*Avanquest

HomePage

I have found no online malware submission form

I have found no working email address for submitting malware

 

I have found no online false positive submission form

I have found no working email address for submitting false positives

mailAvast

HomePage

Forum

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

or

Report False Positive via Email

Avertive

HomePage

Website Down On 9/15/14

Submit malware to Agnitum as Avertive uses the same signatures

 

Submit false positives to Agnitum as Avertive uses the same signatures

*AVG

HomePage

Forum

Online Malware Submission

I have found no working email address for submitting malware

 

Online False Positive Submission

AVZ

HomePage (Russian)

Submit malware to Kaspersky as AVZ uses the same signatures

 

Submit false positives to Kaspersky as AVZ uses the same signatures

mailAvira AntiVir

HomePage

Forum

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

I have confirmed that there is no email address for submitting false positives

*Baidu

HomePage

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

or

Report False Positive via Email

mailBitDefender

HomePage

Forum

Online Malware Submission (Select "False Negative" and check the box for file)

or

anyone can Report Malware via Email

 

Online False Positive Submission (Select "False Positive" and check the box for file)

or

anyone can Report False Positive via Email

mailBkav

HomePage

Forum (Vietnamese)

Online malware submission is available to registered users through this page (translate page from Vietnamese)

or

anyone can Report Malware via Email

 

You can join their forum and post false positive here (forum is in Vietnamese)

or

Report False Positive via Email (attach password protected 7z file)

mail*BluePoint Security

HomePage

I have confirmed that there is no online malware submission form

Report Malware via Email

 

I have found no online false positive submission form

Report False Positive via Email

BullGuard

HomePage

Forum

Submit malware to BitDefender as BullGuard uses the same signatures

 

Submit malware to BitDefender as BullGuard uses the same signatures

Celframe

HomePage

Forum

Online Malware Submission (Select 'Freemium Products' and then select "Celframe Free AntiVirus" and submit malware on next page)

I have confirmed that there is no email address for submitting malware

 

Online False Positive Submission (Select 'Freemium Products' and then select "Celframe Free AntiVirus" and submit false positive on next page)

I have confirmed that there is no email address for submitting false positives

mailChicaLogic

HomePage

I have confirmed that there is no online malware submission form

Report Malware via Email (attach password protected 7z file)

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email (attach password protected 7z file)

ClamAV

HomePage

Forum

Submit malware to Immunet Protect as ClamAV uses the same signatures

  Submit false positives to Immunet Protect as ClamAV uses the same signatures

mailCMC

HomePage (Vietnamese)

Forum (Vietnamese)

Report Malware via Email (attach password protected 7z file)

 

Report False Positive via Email (attach password protected 7z file)

mailComodo

HomePage

Forum

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

or

Report False Positive via Email

Constant Guard/xfinity

HomePage

Submit malware to Symantec as Constant Guard uses the same signatures   Submit false positives to Symantec as Constant Guard uses the same signatures

Crystal Security

HomePage

 

I have confirmed that there is no online malware submission form

I have confirmed that there is no email address for submitting malware

 

 

I have confirmed that there is no online false positive submission form

I have confirmed that there is no email address for submitting false positives

Cyberoam

HomePage

Submit malware to Avira as Cyberoam uses the same signatures

  Submit false positives to Avira as Cyberoam uses the same signatures

mail*Defenx

HomePage

I have confirmed that there is no online malware submission form

I have found no working email address for submitting malware

 

I have found no online false positive submission form

I have found no working email address for submitting malware

mailDigital Defender

HomePage

Forum

Online Malware Submission

or

Report Malware via Email (attach password protected 7z file)

 

I have found no online false positive submission form

Report False Positive via Email (attach password protected 7z file)

mailDr. Web

HomePage

Forum

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

or

Report False Positive via Email

mailEmco

HomePage

I have confirmed that there is no online malware submission form

Report Malware via Email

 

have confirmed that there is no online false positive submission form

Report False Positive via Email

mailEmsisoft

HomePage

Forum

Online Malware Submission

or

Report Malware via Email

 

You can join their forum and post false positives here

or

Report False Positive via Email

maileSafe/Aladdin

HomePage

Registered users can log in through this site, request support, and attach the suspicious file

I have found no working email address for submitting malware

 

Registered users can log in through this site, request support, and attach the false positive

or

anyone can Report False Positive via Email

maileScan

HomePage

Forum

Online Malware Submission (Select "Submit a Ticket" and then Samples)

or

Report Malware via Email

 

Online False Positive Submission (Select "Submit a Ticket" and then "False Positive")

or

Report False Positive via Email

Faronics

HomePage

Submit malware to Vipre as Faronics uses the same signatures

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email (attach password protected 7z file)

mailFortinet/FortiGuard

HomePage

Forum

Online Malware Submission (can only upload up to 1 MB)

or

Report Malware via Email

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email

mailFortKnox SpyEmergency/Netgate

HomePage

Online Malware Submission (near the bottom)

or

Report Malware via Email

 

Online Malware Submission (near the bottom and make sure to put false positive in the comments)

or

Report False Positive via Email

mailF-Prot/FRISK

HomePage

Forum

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

or

Report False Positive via Email

mailFSB Antivirus

HomePage

Forum

Forum site down on 9/15/14

I have confirmed that there is no online malware submission form

Report Malware via Email

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email

mailF-Secure

HomePage

Forum

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

or

Report False Positive via Email

G Data

HomePage

Online Malware Submission

I have confirmed that there is no email address for submitting false positives

 

Online False Positive Submission

I have confirmed that there is no email address for submitting false positives

mailherdProtect

HomePage

I have confirmed that there is no online malware submission form

Report Malware via Email (attach password protected 7z file)

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email (attach password protected 7z file)

Hitman Pro

HomePage

Submit malware to BitDefender, Kaspersky, and Emsisoft as Hitman Pro uses the same signatures   Submit false positives to BitDefenderKaspersky, and Emsisoft as Hitman Pro uses the same signatures

mailIkarus

HomePage

I have confirmed that there is no online malware submission form

Report Malware via Email

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email

mailImmunet Protect

HomePage

Forum

Online Malware Submission (Select "Submit a virus from the drop-down menu)

or

Report Malware via Email

 

Online False Positive Submission (Select "Submit a false positive" from the drop-down menu)

or

Report False Positive via Email

*Iolo

HomePage

I have found no online malware submission form

I have found no working email address for submitting malware

 

I have found no online false positive submission form

I have found no working email address for submitting false positives

mailK7

HomePage

I have confirmed that there is no online malware submission form

I have found no working email address for submitting malware as that stated in website does not work

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email

mailKaspersky

HomePage

Forum

Online Malware Submission (requires free account)

or

Report Malware via Email

 

Online False Positive Submission (requires free account)

or

Report False Positive via Email

mailKingsoft

HomePage

Forum

You can join their forum and post malware sample here

or

Report Malware via Email

 

You can join their forum and post false positives here

mail*KV Antivirus/Jiangmin

HomePage (Chinese)

I have found no online malware submission form

Report Malware via Email

 

I have found no online false positive submission form

Report False Positive via Email

mailLavasoft Ad-Aware

HomePage

Forum

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

or

Report False Positive via Email

Lumension

HomePage

Submit malware to Norman as Lumension uses the same signatures

 

Submit false positives to Norman as Lumension uses the same signatures

Malwarebytes

HomePage

Forum

You have to join their forum and post malware samples here

I have confirmed that there is no email address for submitting malware

 

You have to join their forum and post false positives here

I have confirmed that there is no email address for submitting false positives

mailMcAfee

HomePage

Forum

Online malware submission is available to registered users through this page

or

anyone can Report Malware via Email

 

Online false positive submission is available to registered users through this page

or

send an email to anyone to this email address

or if is marked as marked as "McAfee-GW-Edition" submit it to  this email address

mail*Micropoint

HomePage

Forum

I have found no online malware submission form

Report Malware via Email

 

I have found no online false positive submission form

I have found no working email address for submitting false positives

mailMicrosoft Security Essentials

HomePage

Forum

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

or

Report False Positive via Email

mail*MKS

HomePage (Polish)

Online Malware Submission (Polish)

or

Report Malware via Email

 

I have found no online false positive submission form

I have found no working email address for submitting false positives

Moon Secure

HomePage

Submit malware to Immunet Protect as Moon Secure uses the same signatures   Submit false positives to Immunet Protect as Moon Secure uses the same signatures

MSecure

HomePage

Submit malware to Ikarus as MSecure uses the same signatures

 

Submit false positives to Ikarus as MSecure uses the same signatures

Multi-AV

HomePage

Submit malware to AviraEmsisoftKasperskySophos, and Trend Micro as Multi-AV uses the same signatures   Submit false positives to AviraEmsisoftKasperskySophos, and Trend Micro as Multi-AV uses the same signatures

mailNano Antivirus

HomePage

Forum

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

or

Report False Positive via Email

*Naver Antivirus

HomePage (Korean)

I have found no online malware submission form

I have found no working email address for submitting malware

 

I have found no online false positive submission form

I have found no working email address for submitting false positives

mailNod32/ESET

HomePage

Forum

Report Malware via Email

 

Report false positives through the program itself

or

Report False Positive via Email

mailNoraScan

HomePage

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

or

Report False Positive via Email

mailNorman

HomePage

Forum

 

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

or

Report False Positive via Email

mailnProtect

HomePage

I have confirmed that there is no online malware submission form

Report Malware via Email

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email
 

mailPanda

HomePage

Forum

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

or

Report False Positive via Email

mail*Preventon

HomePage

I have found no online malware submission form

Report Malware via Email (attach password protected 7z file)

 

I have found no online false positive submission form

Report False Positive via Email (attach password protected 7z file)

*Protector Plus/Proland

HomePage

The online malware submission provided on their site doesn't work correctly.

The email address provided on their site doesn't work correctly.

 

I have found no online false positive submission form

I have found no working email address for submitting false positives

mailPSafe

HomePage (Portuguese)

I have confirmed that there is no online malware submission form

Report Malware via Email

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email

mailQihoo Antivirus/360

HomePage (Chinese)

Forum (Chinese)

Online Malware Submission (Make sure option for Suspicious Files is selected)

or

Report Malware via Email

 

Online False Positive Submission (Make sure option for False Positives is selected)

or

Report False Positive via Email

Quick Heal

HomePage

Forum

Online Malware Submission (Fill in necessary information and select "Sample File Submission")

or

Report Malware via Email

 

Online False Positive Submission (Fill in necessary information and select "Submit False Positive")

I have confirmed that there is no email address for submitting false positives

*RemoveIt/incodesolutions

HomePage

I have found no online malware submission form

I have found no working email address for submitting malware

 

I have found no online false positive submission form

I have found no working email address for submitting false positives

mailReturnil

HomePage

Forum

I have confirmed that there is no online malware submission form

Report Malware via Email (attach password protected 7z file)

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email (attach password protected 7z file)

*Rising

HomePage (Chinese)

There is no suitable online form for submitting malware as theirs is rated red by WOT

I have confirmed that there is no email address for submitting malware

 

There is no suitable online form for submitting false positives as theirs is rated red by WOT

I have confirmed that there is no email address for submitting false positives

*Roboscan/ALYac

HomePage

Report malware through tool downloaded from this page

I have found no working email address for submitting malware

 

I have found no online false positive submission form

I have found no working email address for submitting false positives

mailRubus/Ozone Antivirus

HomePage

I have confirmed that there is no online malware submission form

Report Malware via Email

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email

ShawSecure

HomePage

Submit malware to McAfee as Shaw Secure uses the same signatures   Submit false positives to McAfee as Shaw Secure uses the same signatures

mail*SmartCOP

HomePage

I have confirmed that there is no online malware submission form

Report Malware via Email

 

I have found no online false positive submission form

Report False Positive via Email

mailSophos

HomePage

Forum

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

or

Report False Positive via Email

mailSpybot Search & Destroy

HomePage

Forum

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission (Make sure to let them know it's a false positive)

or

Report False Positive via Email

*SpyCop

HomePage

I have found no online malware submission form

I have found no working email address for submitting malware

 

I have found no online false positive submission form

I have found no working email address for submitting false positives

mail*SRN/Solo Antivirus

HomePage

I have found no online malware submission form

Report Malware via Email

 

I have found no online false positive submission form

Report False Positive via Email

SuperAntiSpyware

HomePage

Forum

Report malware through tool on this page

I have confirmed that there is no email address for submitting malware

 

Report false positives through SuperAntiSpyware program interface

I have confirmed that there is no email address for submitting false positives

mailSymantec/Norton

HomePage

Forum

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

I have confirmed that there is no email address for submitting false positives

mailThe Hacker

HomePage (Spanish)

I have confirmed that there is no online malware submission form

Report Malware via Email

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email

mailthirtyseven4

HomePage

I have confirmed that there is no online malware submission form

Report Malware via Email

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email

mail*Total Defense

HomePage

I have found no online malware submission form

Report Malware via Email

 

I have found no online false positive submission form

Report False Positive via Email

Trend Micro

HomePage

Forum

Report Malware via Email (Note that the password must be virus)

 

Online False Positive Submission (Attach the password protected zip file and tell them the password in the comments section)

I have confirmed that there is no official email address suitable for submitting false positives

mail*TrojanHunter

HomePage

Forum

I have confirmed that there is no online malware submission form

Report Malware via Email

 

I have found no online false positive submission form

Report False Positive via Email

mailTrojan Remover/Simply Super Software

HomePage

I have confirmed that there is no online malware submission form

Report Malware via Email

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email

TrustPort

HomePage

Submit malware to AVGBitDefenderDr. Web, Vipre, and VirusBlokAda as TrustPort uses the same signatures

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email

mailTwister/Filseclab

HomePage

I have confirmed that there is no online malware submission form

Report Malware via Email

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email

Untangle

HomePage

Forum

Submit malware to Immunet Protect as Untangle uses the same signatures   Submit false positives to Immunet Protect as Untangle uses the same signatures

UnThreat

HomePage

Submit malware to Vipre as UnThreat uses the same signatures

 

Submit false positives to Vipre as UnThreat uses the same signatures

Verizon Internet Security

HomePage

Submit malware to McAfee as Verizon Internet Security uses the same signatures   Submit malware to McAfee as Verizon Internet Security uses the same signatures

mailVipre/Sunbelt/Threattrack

HomePage

Forum

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

or

Report False Positive via Email

Vir.IT

HomePage

Online Malware Submission

I have confirmed that there is no email address for submitting malware

 

Online False Positive Submission (Select "Analysis Required" and write "Possible False Positive" in the Description box)

I have confirmed that there is no email address for submitting false positives

mailViRobot/HAURI

HomePage

Online Malware Submission

or

Report Malware via Email

 

Online False Positive Submission

or

Report False Positive via Email

mailVirusBlokAda/VBA32

HomePage

Online Malware Submission (Translate page from Russian)

or

Report Malware via Email

 

I have confirmed that there is no online false positive submission form

Report False Positive via Email

Virus Chaser/IWT

HomePage (Thai)

Submit malware to Dr. Web as Virus Chaser uses the same signatures

 

Submit false positives to Dr. Web as Virus Chaser uses the same signatures

VIRUSfighter

HomePage

Submit malware to Sophos as VIRUSfighter uses the same signatures

 

Submit false positives to Sophos as VIRUSfighter uses the same signatures

*VirusKeeper

HomePage

I have found no online malware submission form

I have found no working email address for submitting malware

 

I have found no online false positive submission form

I have found no working email address for submitting false positives

Webroot

HomePage

Forum

Online Malware Submission

I have confirmed that there is no email address for submitting malware 

 

 

False positive submission is available to through this page

or

Report False Positive via Email

mailXVirus

HomePage

You can post malware samples here

or

Report Malware via Email

 

You can post false positives here

 

*Xyvos

HomePage

I have found no online malware submission form

I have found no working email address for submitting malware

 

I have found no online false positive submission form

I have found no working email address for submitting false positives

Zemana

HomePage

Submit malware to Emsisoft, G Data, Ikarus, and Dr. Web as Zemana uses the same signatures

 

Submit false positives to EmsisoftG DataIkarus, or Dr. Web as Zemana uses the same signatures

mailZillya

HomePage (Ukrainian)

I have found no online malware submission form

Report Malware via Email

 

I have found no online false positive submission form

Report False Positive via Email

ZoneAlarm/Check Point

HomePage

Forum

Submit malware to Kaspersky as ZoneAlarm uses the same signatures

  Submit false positives to Kaspersky as ZoneAlarm uses the same signatures

Zoner

HomePage

Online Malware Submission

I have confirmed that there is no email address for submitting malware

 

I have confirmed that there is no online false positive submission form

I have confirmed that there is no email address for submitting false positives

 

5. How You Can Help

 

If you find that there is a vendor which I have left out of the list please leave a comment about this so I can investigate. Also, if you find that any of the information I provide is incorrect please let me know immediately so that I can fix this. This includes circumstances in which I say I have confirmed that an option does not exist (when it now does), information that does not work as promised, vendors that no longer support their product, etc... I will personally look into all information provided before adding it to the article. Starred products are those that I currently realize are in need of information. I could really use your help with those vendors as well.

 

That said, because of the strict requirements I have imposed for stating that I have confirmed that something does not exist, I will not be able to say that I have confirmed that submission options do not exist just because someone states it in the comments. I hope you understand that I am not insulting anyone but just being very cautious before adding information to the article. However, things like submission links or email addresses I can investigate myself and add. I only need an official response for confirming that something does not currently exist.

 

I really do need your help to maintain this article as this is way too much information for me to investigate on my own. Keeping this list up to date would require an astronomical amount of work, and I'm already very busy with many other projects. I thank you for whatever time you can contribute to make this best malware submission article on the internet.

 

 

 

 

Please help by rating this article. Also, if you believe this article deserves anything less than 5 stars, please leave a comment below explaining how you think it can be improved or where you find fault. This article is written by me but fueled by the community. Thus your opinions and advice are not only much appreciated, but actually necessary in order for this article to grow and improve.

 

If you found this article useful then perhaps you'd like to check out some of my others.

Best Free Antivirus Software

How to Avoid Spam

How to Clean An Infected Computer

How to Fix a Malware Infected Computer

How to Harden Your Browser Against Malware and Privacy Concerns

How to Install Comodo Firewall

How to Know If Your Computer Is Infected

How to Protect Your Online Privacy

How to Report Dangerous Websites

How to Report Spam

How to Stay Safe While Online

How to Tell if a File is Malicious

How to Tell If A Website Is Dangerous

 

This software category is in need of an editor. If you would like to give something back to the freeware community by taking it over, check out this page for more details. You can then contact us from that page or by clicking here

 

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Comments

I did consider doing this. However, I opted for the method utilized in this article because the response time for the vast majority of AV's is much faster. Therefore, I worry that if I present what seems like a simpler way to do the same thing I might discourage users from using the mailing lists I have created. Thus, as using the lists is a much more effective approach, I would prefer to not mention this capability within this particular article. Thanks.

Please consider creating two supplementary/summary lists organized by submission option so that someone could (even more!) easily submit a sample or false positive to multiple vendors at the same time.

I believe many vendors accept either "infected" or "virus".

The "TSA Recommended AV" list is intended to reward certain vendors who are "good to us" with slightly preferential access to new malware (in theory slightly improving their performance in various comparison tests unless this topic encourages pointless overuse that swamps them).

-----
Malware
(Categories may not be exactly correct - e.g., subject)
1. Email -
Subject: Suspicious File - [insert meaningful file/application name]
Attach Zip file with password: infected

All (~60; some-warning-about-appropriate-use)
TSA Recommended AV (for 2013: Avira AntiVir, avast!, AVG, BitDefender, Panda)
Avira AntiVir - virus@avira.com
avast! - virus@avast.com
AVG - virus@avg.com
BitDefender - virus_submission@bitdefender.com
Comodo - malwaresubmit@avlab.comodo.com
Panda - virus@pandasecurity.com
* - Also accepts password: virus

2. Email (note password) -
Subject: Suspicious File - [insert meaningful file/application name]
Attach Zip file with password: virus

3. Email (note 7z file type) -
Subject: Suspicious File - [insert meaningful file/application name]
Attach 7z file with password: infected

-----
False Positive
(Whatever categories and entries that make sense. "All" probably doesn't make sense for FPs.)

1. Email -
Subject: False Positive - [insert meaningful file/application name]
Attach Zip file with password: infected

I do not entirely understand your suggestion here. Have you run into trouble with using the standard 'infected' as the password? As far as I am aware it should work with all of the AV's I have included it for. At least I have not had any vendor respond saying that there was a problem. Nor have I had a user report that they were experiencing problems either. Also, in terms of the false positive list, I did not include that because most false positives are only for a few AV's. Also, they are more often handled manually, meaning the automated filtering which is often done for malware samples cannot be done. Therefore, I leave that entirely up to the user. If I have misunderstood your suggestion please feel free to correct me. Thanks.

I incorrectly assumed that if a vendor said use "virus" or 7-zip then "infected" or .zip were not acceptable. Your greater knowledge has allowed a simpler solution for submitting malware: two email lists that both use "infected" and a smaller list of vendors that actually do _require_ .7z attachments (apparently due to restrictions imposed by some webmail vendors).

I hope that more vendors eventually will allow both email and form submission and that all vendors at least support one method.

I was also overly concerned about submitting already detected malware:
"What I have found is that most companies do automate the submission of malware, at least to the point where new samples will be scanned to ensure they are not already detected. That is why I think it's safe to recommend that users just submit new samples to them all." -- Chiron

Thanks for your explanations here and elsewhere.

You're welcome. Thank you for your very helpful, and well written, comments.

Thanks for including an email address whenever possible: so much easier to submit a FP to several vendors at the same time.

SUGGESTION: When someone submits a malicious file or FP via a form where the vendor does not support email submission, please consider adding a note in the comment section.

I am confused by your suggestion. My article already notes both email addresses and web forms. If I have missed any web forms please let me know and I will include them. Have I misunderstood your suggestion? Thanks.

I was unclear. The "suggestion" is not meant for Chiron. I meant to say that I hope people who submit malware and FPs via a form but would rather have the convenience of email (like the links you, Chiron, provide for suspicious files) will ask the vendors to also support email submission. One email is much easier to submit than completing several FP forms.

Okay, now I understand. Also, I absolutely agree. Email submission, both for malware and false positives, can be very helpful and time-saving. Thanks.

Thanks for gathering and organizing this and related security topics, Chiron. They are full of useful information.

ASTERISK: The asterisk symbol and description should be included directly in the symbol list.

MORE FP INFO: Please consider updating this topic. Vendor participation with VirusTotal and Metascan-Online has expanded steadily so there are some new names. Ideally all products/vendors included by VirusTotal.com, Jotti.org, Metascan-Online.com, and VirSCAN.org should be listed in this already expansive list. The few other metascanners in my list are just small subsets of these though there may be Asian metascanners that are not.

The metascanner vendor/engine names are not consistent but please mention most of the variants in your list. Perhaps significantly different names that sort quite differently could be listed under the alternate name with just a cross reference to facilitate use. (I thought a vendor/engine was missing a couple of times before I trained myself to use the browser FIND instead of scrolling.)

A few additions (primarily based on a quick review of the metascanners) and comments:
(Other)
Malware Hash Registry - Missing? (see Team Cymru and WinMHR)
DR.Web - Site recommends "virus" although I hope it automatically tries "infected" as well
(VT)
ByteHero - Missing?
eScan - Mention MicroWorld?
McAfee - Same for Gateway? I've tripped over multiple McAfee groups with separate procedures several times in years past.
nProtect - Mention INCA Internet?
NoVirusThanks - Does it belong on list? Isn't vscan.novirusthanks.org just a metascanner? I haven't been able to reach it for a few months.
PC Tools - Defunct? - now Symantec?
Trend Micro - Mention Housecall?
(Metascan-Online)
STOPzilla - Missing?
Threattrack - Missing?
VirIT - Missing?
(Jotti)
CP Secure - Missing?
(VirSCAN)
a-squared - Didn't realize this was still a separate product.
Authentium - Missing?
VirusBuster - Missing?

FYI: I submitted a FP report to ANTIY using submit@antiy.com. The FP was eventually corrected on VT but several iterations of emails for the same files only resulted in a slightly confusing "We do not report your file as malicious. Please check again." each time. I even included links to metascan-online.com scans showing the FP. Perhaps just unclear phrasing/translation issues or an inappropriate automated response?

Thank you. From what I can tell Malware Hash Registry does not detect malware in the traditional sense, but functions more like a firewall. Therefore, as it is not signature based to detect malware, it appears it is not suitable for this list. As for Dr. Web, I have not experienced any issues by using infected. Bytehero was not included as they do not allow submission of samples for detection. They are entirely heuristic-based. As for some of your suggestions, this is not meant to be a list of all anti-malware applications. I am really focusing entirely on getting all of them in some way such that samples can be submitted to all. Therefore, if there are two products which use the same virus database, I have often included only one of them. Only when I felt there would be a great confusion if I did not have I included both. As for NoVirusThanks, I checked their site and it does appear they no longer offer the scanner. Thus, I have removed them from this article. As for StopZilla, their homepage is rated red by WOT and it is therefore not suitable for inclusion in this list. ThreatTrack seems to be the same as Vipre. Am I confusing this? As for VirIT, I have contacted them and asked for more information. I will add them in the future. As for CPSecure, as far as I can tell it is network based, and therefore more of a firewall. Does it have signature protection as well? A-Squared is the same as Emsisoft. It's just an older name for one of their products. Authentium was acquired by Commtouch. Therefore, there was no need to include both. VirusBuster was acquired by Agnitum. Therefore, there was no need to include both. As for your issue with Antiy, if you continue experiencing issues please let me know. As of this moment I am going to assume it was just a misunderstanding of some sort, but if it becomes a pattern please let me know. Thank you.

Thanks for the detailed vendor response. I would note that WinMHR and the Malware Hash Registry is just signature based as far as I can tell. Using WinMHR is rather like submitting a hash to VirusTotal for each active process and associated files. I don't know anything about CPSecure.

I realize now that our perspective for how to use this information is slightly different. What you have built is quite effective for submitting newly discovered malware to the vendors that build the underlying lists (e.g., BitDefender, who then provides its lists to other vendors). The procedure is somewhat less effective for filling in the detection holes as many of us are not well versed on vendor dependencies (e.g., I was completely unaware that Zemana uses "Emsisoft, G Data, Ikarus, and Dr. Web signatures"; though I did know that G Data basically combines BitDefender and avast! signatures [or did at one time: I'm hardly current]).

(BTW, the G Data description needs updating for those of us who are not well informed since other entries reference it and G Data does not provide a mechanism for non-subscribers to submit files.)

>> "[I]f there are two products which use the same virus database, I have often included only one of them. Only when I felt there would be a great confusion if I did not have I included both."

For myself, a slightly more complete list would be useful even if the entry is similar to the Zemana entry or "See xxx" or "unknown" or "verified not available". I would prefer to see at least a brief entry for any vendor/product participating in one of these four metascanners: VirusTotal.com, Metascan-Online.com, Jotti.org, or VirSCAN.org.

Again, thanks for the extensive work you've put in.

Thank you for your response. About G Data, I have provided a form which anyone can use to submit malware to them. Have you had problems using this form? By the way, I agree it would be better if they had an email address for submitting malware, but as they do not this is the best I can do. I do not provide complete information about which signatures each vendor uses for many reasons. One of these is that it would be too much work to keep that up-to-date. Many vendors change this periodically. Also, often the marketing teams for these companies do not make it clear exactly how they are implemented and how fast signatures from the other engine will be made available to the users. Thus, the format I have decided to follow is to provide enough information so users can make sure that they have submitted the samples to enough companies to ensure that other users will be protected. This list is not meant to educate users about which engines all of the vendors use. That would be a very comprehensive list on its own. I hope this clears up some of the rationale behind why I leave certain information out. Thanks again for your well thought out response. Let me know if you have any other questions. Thanks.

I failed to proof the G Data comment thoroughly in my rush to keep up with you. I haven't actually used the form for G Data since they rely heavily on two other vendors, of which at least one has always (in my very limited experience) had the same problem.

You've done an amazing job collecting all this info so I can certainly understand not keeping up with sometimes not well publicized inter-vendor agreements.

A final issue for you to ponder/solve. Some of us use the metascanners as our backup and also to vet FPs. What is the best way to address "holes" in detection (e.g., 3/20 detect)? Just submit using the broad email lists since vendors automate handling already known malware? (OK, just rhetorical given your earlier comments.)

What about the sometimes widespread FPs? Example: If BitDefender has a FP, so do ~6 more but I'm not knowledgeable enough to know that "fixing" BD will fix four of those (or at least not which four!); I am experienced enough to know many weeks or even months (plural) can pass before all vendors/products fix a FP.

Also, what if the vendor/product table in the article does not include some of the ones that are included in the metascanners and some of those are producing FPs? You know that you excluded a vendor/product because it is based heavily on another's definitions but I'm not going to know that so I'm going to have to look elsewhere to figure out what to do.

BTW, please also provide a solution that will allow me to engender world peace with one click.

The metascanners, such as VirusTotal, do submit all samples to every AV on the list. The reason I recommend submitting them directly as well is because these incoming samples are given low priority. I'm sure there are a huge number of non-dangerous files uploaded to VirusTotal. Therefore, I do advise submitting them using the methods provided in this article, as user submissions are almost always given much higher priority than VirusTotal submissions. Also, in case you were not aware, AV vendors do often share detections with each other. Thus, sometimes you will see a FP quickly be detected by other AV. This could be for a multitude of reasons, including suspicious behavior by the file, or it could come from sharing signatures. Of course, this sharing can also help in the cases where perhaps there was a problem submitting samples to an AV. They will hopefully eventually then get it from another. With AV's, I do not believe that fixing a False Positive with one will fix it with the rest. You should always try to submit it as a false positive to every vendor which is incorrectly detecting it. If I said that false positives should be submitted to another AV, this is because only one of the vendors actually handles the processing of false positives. There are different types of vendor arrangements, and sometimes it appears they just use the engine, and definitions, straight from another vendor. Thus, if I do not say to submit False Positives to a particular vendor, you do not need to submit false positives to them. It will be taken care of through the vendor I do link to. As for the one-click button for world peace, I am working on it. However, I have so far run into problems convincing countries to implement email accounts for these types of submissions. That said, as it seems you would find this to be a useful option as well, I will try to ask again. Thanks.

GREAT information, THANK YOU!

You're welcome. Let me know if you have any questions.

Thanks for a great resouce

Thanks. Let me know if you experience any issues with the article, or see any products which you think should be added. Thanks again.

It seems *Defenx e-mail address is down, recommend removing it from the list.

Arrival-Date: Fri, 9 Aug 2013 06:06:30 -0700
Final-Recipient: rfc822;newvirus@defenx.com
Action: failed
Status: 5.5.0
Diagnostic-Code: smtp;550 No Such User Here"

Thank you for letting me know. I noticed this a little bit ago, and sent them an email about it, but so far have gotten no response. Thus, at least for the time being, I will remove their email address from the article. Thanks.

Hi Chiron,

Roboscan/AlYac Internet Security has a report form for users to report malware of false positives.
Check the link here from Roboscan's website: http://www.roboscan.com/support/virus_report.aspx

If you're currently using Rooscan or has Roboscan installed in your PC regardless lifetime free version or paid Pro version, there is a "report" function available on on the lower left the configuration.

When there is already an online form available for submitting malware and false positives I tend not to list options like this. The issue is that if I list all possible reporting strategies for all programs the article will become much more difficult to read. Thus, I am only listing an email submission and what seems to be the simplest alternative in case emailing the samples is not possible. I hope you understand. Thank you.

I have repeatedly tried to use the email address provided for Norman false positive submission (analysis@norman.no) but it always responds "mailbox full" or something...

I have found an online submission form however at:

http://www.norman.com/business/support/support_tools/potential_false_pos...

In reading the Norman site forums, I also found another email listed for false positives (falsepositive@norman.no) and will try that now...

Thank you for letting me know. I have updated the information in the article. Please let me know if you see anything else which should be changed.

Excellent resource Chiron!

Thank you very much for your efforts and here is my small contribution:

AntiY has provided an email for the submission of false positives on the following webpage: http://www.antiy.net/contacts/. The email is submit@antiy.net and there also seems to be an online submission form.

Keep up the good work!

Thanks again

Thank you. I have updated the information. Please let me know if you see anything else which should be updated.

Hi,
brigade AV sample file form moved here : http://brigade.herobo.com/1_8_Upload-Virus.html

An idea, concerning submitting samples by e-mail:
It could be possible to make a page with e-mail link generator, which would have a list like this:
Checkbox[by default on], Vendor name1(Product name1)
....
Checkbox[by default on], Vendor nameN(Product nameN)
[Generate button]

This would allow to unselect vendors who already detect the threat (using results form online multi-av scanners), and help avoid duplicate submission.

Best Regards!

Thank you. I updated the malware submission link. As for the idea about creating a more sophisticated method to submit samples by email, I do agree that it would be better if there was a separate page, with more sophisticated options. However, as far as I know, at the moment techsupportalert does not have that capability. However, I'll keep your suggestion in mind, just in case the situation changes. Until then, it shouldn't be too large an issue for the vendors. I'm certain that almost every one scans incoming submissions to see if they are already detected. Thus, the only 'person' that should be bothered by this is the computer doing the automatic checks. Thank you.

Thank you for your site, great helpful source !

The link for Norman http://www.norman.com/support/fp/en
brings up an 404

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