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Can't check for updates on any of antivirus software installed.

Updated 20. December 2008 - 21:23 by Lj

Hi. I use windows XP SP3. I have AVG Free Edition, Spybot S&D, Malwarebyte's Free Edition and SuperAntiSpyware Free Edition. On none of these can I check for updates and therefore download updates. The message is "server connection failed". AVG recommended I go to their website, but interestingly, I can't access any of the homepages through Mozilla or Internet Explorer, I also get a "server connection failure" notice.

I am a little suspicious of the Mozilla I have on here, as you can't always go to sites, you get diverted to a different site. I also had a "file corruption" message when I scanned with SuperAntiSpyware regarding Mozilla, told to run Checkdsc utility, but that won't run either.

Any advice would be welcome, but you are talking to a layman here with limited technical knowledge, so please explain in language I can understand!

Many thanks

 

LJ

by Lj on 23. December 2008 - 19:25  (12354)

Hi,
I got help from another site to disable the little so and so that was blocking my "check for updates" - now I can run them. I then ran Malwarebyte's and found I had 750 infections. I had to post the log to the tech support person and am waiting for a reply. I can pass the information on to you if you like?

LJ
by JonathanT on 21. December 2008 - 7:14  (12205)

This sounds like you are be infected with malware. You could follow this guide
http://www.techsupportalert.com/content/jonathant-spyware-removal-guide.htm
And reinstall Firefox after that.
by Anonymous on 21. December 2008 - 7:10  (12204)

I have same problem! And the weirdest thing is; I CANT EVEN UPDATE WINDOWS UPDATE SRVICE!!! Plus my computer was shut down few times for no reason, it all started on Dec. 20th. I tried everything and multiple antiviruses, even shutting down my firewall, nothing works. I think its some kind of virus that doesnt block update connections.
by Lj on 23. December 2008 - 19:31  (12355)

Try this for starters

Click on Start, click Run, and then type devmgmt.msc and click OK
On the View menu click on Show hidden devices
Browse to Non-Plug and Play Drivers and click the + sign to the left, you should see something like TDSSserv.sys in that list.
Highlight that driver and right click on it and select DISABLE - NOT uninstall.
Now RESTART your computer.

After that, I can re-direct you to the site that seems to be helping a lot of people with this particular type of problem if you want. The above should enable you to update your anti-virus. I would strongly suggest you run Malwarebyte's Free Anti-Malware programme as soon as it's updated. There is quite a bit more information to follow if you want me to re-direct you.

LJ
by Anonymous on 20. December 2008 - 22:27  (12191)

That's strange, what firewall are you using ? Have you tried disabling it temporarily and perform update ?

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