Best Free Technical Support Site

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Introduction

When compiling this list I only looked at free third-party support sites.  If you are looking specifically for vendor support sites, then click here. You might also try looking for the vendor site on Facebook.

Most of the sites in this category have volunteer staffing and that means the quality of answers to your questions can very widely—it all depends on the individual you get. So don't take the following site rankings too literally as your experience may well differ from mine.

This is a revision of an article by Gizmo and retains much of his material. - v.laurie

 

Top-Rated Sites

Tech Support Guy  

A volunteer run site offers free help for users of Microsoft Windows and Linux.


Our Rating: 
4.5
License: Free
Very active forum area covering a good range of subject areas; Quick answers to test questions; Revamped site layout has greatly improved usability.
Advertising somewhat prominent but not yet obtrusive.
Read full review...

5-Star Support  

Excellent on-line FAQ with thousands of computer self-help related articles.


Our Rating: 
4
License: Free
Excellent on-line FAQ which provides quick answers to many common problem. Offers some excellent technical guides which cover a wide range of topics.
Answers, while correct, not always the technical best.
Read full review...

Protonic  

Provides free computer technical support for Windows, Mac and Unix by email.


Our Rating: 
4
License: Free
The site is exceptionally well laid out and easily navigated.
Answers by email.
Read full review...

Other Recommended Sites

  • AskMeHelpDesk is a Web site that pairs experts and novices to answer and ask questions. There are hundreds of topics, including many computer-related ones. The computer sections are quite active and I got answers to our test questions within a few hours.  Take the strain off your help desk and get your users to check out this excellent free resource.

  • Techie 7 (formerly D-A-L Computer Help) This a forum based Windows help service. It's quite active with responses to questions often posted within a few hours. The "Spyware, Adware, Viruses and HijackThis Logs" section is particularly active and the answers posted both helpful and sound. The "Hand Held" and "Web Design" sections are currently a bit thin but that does not distract from the overall excellence of this free site for general Windows support. Registration is required to post a question but this is a simple and speedy procedure.  Well worth trying.

  • Suggest A Fix   This is a free forum where users can post problems in the hope that another forum member can help. The available forums cover operating systems, general computing, the Internet and security with many subdivisions under each category.

    The forums are not the busiest we've seen but almost all questions attract good quality answers. Our 3 test questions were answered very promptly indeed the solutions provided and were of high quality.

    Like many other forums, a few dedicated individuals seem to provide the bulk of the answers so you might find the quality of the answers varying day to day according to who's available. This reservation notwithstanding, we couldn't fault the service we received.

  • About Guide on PC Support Here you'll find an excellent portal site for all PC support issues.  The information presented is thorough and comprehensive. They have a forum area where, after registration, you can post messages to other users free of charge. It's not a particularly active forum, with only a dozen or so messages a day, so you may have to wait a while for a response. We did however, get answers to our problems and the correct answers at that.

  • Virtual Dr This site forms just part of the huge Internet.com group of sites. They offer a pretty good set of online resources plus a well-used forum area where you can pose questions to fellow users. Registration is required but is free.

  • Computing.net Not tested by this editor but recommended by another editor.

  • Bleeping Computer Not tested by this editor but recommended by another editor.

 

Editor

This category is maintained by volunteer editor Vic Laurie. Registered members can contact the editor with any comments or suggestions they might have by clicking here.

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Comments

Glad the article was helpful. Thanks for pointing out the typo. The good writing comes from Gizmo's original article.

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