5-Star Support

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5-Star Support

Excellent on-line FAQ with thousands of computer self-help related articles.

4

Our rating: 

4

Pros & Cons:

Excellent on-line FAQ which provides quick answers to many common problem. Offers some excellent technical guides which cover a wide range of topics.
Answers, while correct, not always the technical best.

Our Review:

This free site 5-Star Support offers a variety of tech support services. First there is an excellent on-line FAQ which provides quick answers to many common problems. Second, they offer some excellent technical guides which cover a wide range of topics from installing a network card to cleaning your mouse. Finally there is an web form where you can pose a specific problem and receive the answer by email.

We got the answer to one of our questions from the FAQ. The other two trickier questions we posed by filling in the web form. We immediately received an email saying that our questions had been sent to all the volunteers and we might receive an answer from more than one volunteer.

That's exactly what happened, we got two responses to each question from different individuals. Quickly too, all responses came within 12 hours. The solutions posed were both sound and logical but didn't solve the problems. We then replied to the emails and asked for other solutions. After a couple of emails the volunteers came up with perfectly acceptable solutions though not necessarily the most technically insightful.

This service is free though donations for successful solutions are suggested. Overall an impressive service particularly for more straightforward problems.


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