Just a few notes about Spiceworks. Not only is it a network inventory tool (and a great one at that), but it also has a *fabulous* helpdesk ticketing system. For the user, it authenticates using your networks Active Directory credentials using an easy-to-use helpdesk web portal. Updates are automatically sent to the user (unless you as the techie specify otherwise).

It is advertising driven, but the ads are mostly off to one side and non intrusive. If you wish you can pay $10 a month (or $110 / year) for an ad-free experience.

Way too many feature to describe here, but if you are looking for a network inventory / helpdesk tool, Spiceworks is a *great* way to go.

posted by Keith Richmond, the Canadian Tech Guy.
http://canadiantechguy.blogspot.com